Terrible customer service ,,, we have purchased a few pieces their over the years and had a good experience but the last purchase a Flex steel sofa has been a nightmare this is the second Flex Steel in less than one year the first one fell apart and now the second one is doing the same thing.. we are both retired and no grandchildren to jump on our furniture.... The owner of Tarhell never return calls and is only concerned about the sale.... He stays at the beach most of the time and could care less about his business ... So be ware when u are looking for furniture at Tarhell Home Furnushing....
Do NOT buy anything from Tarheel Home Furnishing NOR a second name that they use, The Furniture Shoppe! Tommy & Elaine are the owners and are full of mistruth if you can even get them to communicate AFTER the sale. They are nice Southern people BEFORE the sale. I ordered a Flexsteel sectional with an ottoman and a Liberty white master bedroom 5 piece set. THIS STUFF WAS NOT CHEAP FURNITURE! EVERY piece was damaged and had grease smudges on them. The bedroom pieces all had chipped wood and chipped paint, the drawers did not close, the furniture actually had holes in the back panels. There was black smudges all over the white furniture. The sofa had black marks on it and wood damaged feet, along with severe creases and stretched upholstery. I can only assume that they buy seconds and pawn them off to suckers! You pay for the furniture when you order it and NO refunds are given. You just get stuck with what is delivered. They pass the buck to their delivery company D&D which is just as bad. Go buy from the consignment store where you will get better prices and better furniture. After the cost of the furniture and delivery there are NO savings especially when you get junk. I don't know how Tommy & Elaine can sleep at night. I could not treat people as they do. DO NOT BUY ANYTHING FROM TARHEEL HOME FURNISHINGS. They need to go out of business!
Most unprofessional business I've ever been to. They first changed their price suddenly on a piece we were looking at and then THEY made a mistake on the final sale and transaction. The mistake was there's but they insisted on calling and begging for the money they lost.. Because of their mistake. Never before have I ever heard of a business chasing a customer down because of a mess up on their end. They were not even professional about calling. They first tried bullying. Then guilt with a sob story that may or may not be true. Smokey Mountain is where we will be going from now on.
I can't believe the lack of customer service. I have tried for four weeks to get confirmation of an order. Several emails and voicemails left, with no response whatsoever. The two times that I got a live person on the phone, they promised to check and call "right back," and never did. I am not a hard person to please, but they need to work on their communication skills!
Have bought many rooms of furniture from this store, over many years. Great prices, have always had wonderful customer service. I live in Iowa so understand that I need to have patience when it comes to delivery. Saving $ is more important
Tarheel Home Furnishings Inc is a US Furniture Store based in Hudson, North Carolina. Tarheel Home Furnishings Inc is located at 3351 Hickory Blvd, Hudson, NC 28638, USA.
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